FREQUENTLY ASKED QUESTIONS (FAQ)

📦 When will my order arrive?

Our books are printed on-demand through our trusted production partner, Lulu.
Please allow:

• 7–10 business days for processing/printing

• 5–7 business days for shipping (U.S.)

• International orders may take longer depending on customs

You will receive a tracking number as soon as your book ships.

📚 Who prints and ships my order?

All books are printed and shipped by Lulu Direct, a global print-on-demand company.
They handle production, packaging, and delivery so your order arrives safe and professionally made.

🔄 Do you accept returns or exchanges?

Because our products are printed on demand, we do not accept returns or exchanges.
This helps us maintain quality, sustainability, and fair pricing for all customers.

However, if your order arrives damaged, misprinted, or incorrect, keep reading — you’re fully covered.

💔 What if my book arrives damaged or misprinted? (Lulu Replacement Policy)

If your item arrives damaged or with a manufacturing error, we will replace it for free.
Just email us within 7 days of receiving your order with:

• Your order number

• A photo of the damage/issue

• A photo of the packing slip (optional)

We’ll submit it to Lulu and they will ship a replacement ASAP.

❌ Can I cancel my order?

Orders cannot be canceled once they are sent into production, which usually happens within 2–4 hours.
If you need help, email us immediately and we’ll try our best — but cancellations are not guaranteed.

🌍 Do you ship internationally?

Yes! Lulu prints in multiple countries, so international shipping is available.
Shipping times and customs fees may vary by location.

🔍 How do I track my order?

Once your order ships, you’ll get an email with tracking details.
If you don’t see it, check your spam folder or email us — we’ll resend it.

💳 What payment methods do you accept?

We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, and secure checkout through Shopify.

🎨 Will the colors of the printed book match what I see online?

Yes — your book will print in high-quality black-and-white line art, perfect for coloring.
Any colored images shown online are previews for inspiration only.

🖍 When will the Mood-Changing Crayons launch?

Soon! We are in the product-testing phase.
Sign up for our email list to be the first to know when they drop.

📬 How can I contact customer support?

Email us anytime at:
support@soulfullotus.com
or use the contact form on our website.

We respond within 24–48 hours (Mon–Fri).

📘 Are your books kid-friendly?

Most coloring books are adult-centered, but some (like The Glow Within) are family-friendly.
Check each product’s description for age suitability.

🪷 What kind of brand is Soulful Lotus?

We create empowering coloring books, journals, and wellness tools that help you heal, create, and grow — one page at a time.